Refund for an in-app purchase

In-app purchases are a convenient way to enhance your experience within Happy Clinic. However, it is essential to understand and respect our Refund Policy before considering making one.

Refund Policy

Please note that any successful in-app purchase made in our app cannot be refunded. This policy applies across all platforms.

What if I didn't approve that purchase?

If an unauthorized purchase was made using your device or credentials, we strongly advise you to enhance your security measures. This includes updating your account passwords and device passcodes and preventing others from accessing your device, even if they are close to you.

We hope the following articles will help you in getting to know about the Parent Control features for your platform:

• iOS/iPadOS: Use Parental Control on your child's iPhone or iPad
• Android: How to set up parental controls on Google Play
• macOS: Set up content and privacy restrictions in Screen Time on Mac
• Windows: Prevent unauthorized purchases from Microsoft Store

What if I encounter an issue?

If you experience any issues with your in-app purchase, such as not receiving the content or encountering a technical problem, please check the following FAQ article:

In-app purchase wasn't received

Thank you for your understanding and for being a valued user of our app.