We are committed to ensuring you have a positive experience and want to resolve this issue for you as quickly as possible. Please note that some in-app purchases may take up to 24 hours to be delivered to your account. If you have waited and your items are still missing, follow these steps to track them down.
1. Check Your Email for a Receipt
Every successful purchase generates a purchase receipt that is sent to the email address associated with your store account.
Check your email inbox folders to see if you have received a purchase receipt.
Take a screenshot of the receipt if you find it but still do not see the items in your game.
Contact our Support Team and attach the screenshot so we can investigate the data and resolve the issue for you.
2. Verify Your Purchase History
If you have not received a receipt in your email after 24 hours, you must verify if the transaction was successfully recorded by your device's store.
For iOS/iPadOS: Open the App Store, tap your Avatar icon, and select Purchase History.
For Android: Open Google Play, tap your Avatar icon, go to Payments & subscriptions, and select Budget & history.
For Windows: View your Microsoft Store order history.
3. Contact the Store Support
If the purchase does not appear in your history or you cannot find a receipt, there may have been an issue with the purchase attempt itself.
Reach out to the Store's Support Team (Apple, Google, or Microsoft) first for assistance.
Retrieve your purchase receipt with their help.
Contact our Support Team once you have the receipt and attach the screenshot to your request.
❓Still Having Trouble?
Please make sure your game is fully updated if you are absolutely sure your purchase was processed successfully.
If the issue keeps happening, contact us directly by submitting a request through our support portal: https://support-forms.nordcurrent.com/.
Comments
0 comments
Article is closed for comments.