Usually, your purchase is delivered instantly, but sometimes it may take longer due to app store processing time. When such delays occur, it means the purchase is still being processed and might take up to 24 hours.
In the meantime, please try the following steps:
- Close all background apps and reopen the game.
- Try restarting your device (turn it off and on again) and relaunching the game.
- If it doesn't help, wait for 24h and retry the steps mentioned above.
If your purchases don't appear in the game within 24 hours, please get in touch with us and add your player ID and purchase receipt.
Comments
61 comments
How do I get my gem back after I keep getting a server error 1015-game after watch the video
I bought the coins, gems, and fuel pack. I got the coins and gems but didn’t get my 750 fuel. I then bought the 1 hour unlimited fuel. An hour passed, still didn’t get my 750 fuel
I bought the special offer with 500 fuel, 30 gems and 8000 money but i didnt get it.
I bought the special offer with 500 fuel, 30 gems and 8000 money but i didnt get it.
I keep losing money and gems. I upgraded all my items in the Australia level and the drink dispenser isn’t upgraded. I had 14,000 and 200 gems and they disappeared once I logged back in. Please fix this problem and refund me back my coins and gems.
I paid NT$150 twice, totaling $300, to purchase Piggy Bank. It has been 24 hours, and I have reopened my phone many times, but I still have not received my purchase, and I have I’ve written to you twice, but still haven’t received a reply. When will I receive it? (The purchase receipt is attached to the email)
At 1:36 this morning, I paid 65 yuan to recharge my gold coin purchase through Alipay, but I haven't received my gold coin for a day. Please give me a refund or receive my gold coin purchase. Thank you
My ID 2101679464@qq.com
I bought the 1 hour unlimited worth 73 pesos but i didnt get my purch ase please help or get me my refund thank you
I purchased 110 gems on the nordcurent store website, but after I finished the payment, a "Purchase has been cancelled" window popped up. But I have paid successfully and so far I have not got the 110 gems I purchased. I have the relevant bills to prove my payment.
My ID：1275357334@qq.com
At 2024-06-11 15:51:25this afternoon, I paid 66:85yuan to recharge my diamond through Alipay, but I haven't received my diamond for a day. Please give me a refund or receive my diamond 。Thank you
My ID 2101679464@qq.com
I paid 65.59 to recharge mydiamond through alipay，but I haven‘t received，MyID：yi_717@hotmail.com
I paid 299 pesos for diamonds. In the game it said transaction unsuccessful but the money was deducted from my account. Pls give me a refund.
PLAYER ID: 624411f07bfe47c880bd982a
根据回答，我花费US$13.06购买了疯狂美味包，但是没有收到应有的物品。请退款 我的id medanbboo@gmail.com
I bought the fuel for the airplane chef, but he didn't get it. I bought the same item because I needed it urgently, and the fuel I bought twice actually got it together. But I don't need that much fuel and I can't afford that much. Please take away the fuel purchased once and refund it in time. Thank you. I will not log in to the game again until I get a reply and a resolution.
There are too many times when the game will bug out and close as soon as it starts, resulting in fuel being wasted.
I purchased the medium special offer for $14.98
And I didn’t get it, transactions has already made from the bank please contact me .
Thank you
I purchased 30 gems on the nordcurent store website, but after I finished the payment, a "Purchase has been cancelled" window popped up. But I have paid successfully and so far I have not got the 30 gems I purchased. I have the relevant bills to prove my payment. Please i need it right now to pay chef challenge.., 😭 😭
PLAYER ID: 65e09a1b5407650c660017f6
Hi, I made 2 purchases of £10.49 on the 30th August 2024 but only received one. Please can you either put the diamond and coin pack on my game or refund my money.
PLAYER ID: Airplane Chefs
DEVICE ID: afdace0cf00ea26eec04cacd1bfd5eebe84bf131
PLAYER ID: 5f1a028bba236a6bcf9ebfe2
VERSION: Version 10.1.0(1978)
OS VERSION: 17.5.1
iPad13,10
DATA: c2707g82f746st1591sm184ttgsObtainedgaPersonalizedattDenied
At 1:39 this afternoon , I paid 233 yuan to recharge my gold coin purchase through Alipay, but I haven't received my gold coin for a day. Please give me a refund or receive my gold coin purchase. Thank you
My id:525036017@qq.com
At 1:39 this afternoon , I paid 233 yuan to recharge my gold coin purchase through Alipay, but I haven't received my gold coin for a day. Please give me a refund or receive my gold coin purchase. Thank you
My id : Airplane Chefs CN
DEVICE ID: 44a7f37445b5b25fca6ae1e3a41877e979cdd48b
PLAYER ID: 64bccc3fbff576c71a0dc82e
VERSION: 版本10.1.0(1978)
OS VERSION: 17.6.1
iPad14,3
DATA: c1165g1f15st1669sm295ttgsNotRequiredgaPersonalizedattAuthorized
I paid a special package of 250 gems and 750 fuel through Alipay, but after the payment was successful, the page that the order was canceled popped up. I have a track record of successful payments. id：632ff7a5fd3ff7c889bf1bdb
I have paid RM 22.90 through e-wallet touch n' go. but does not accept piggy banks
MY ID : Airplane Chefs
DEVICE ID: 0fabdb5924ca6227650a8276032f2b4ffc7b25d3
PLAYER ID: 66d80b4a6eeea710c5829bd6
VERSION: Version 10.1.0(1978)
OS VERSION: 17.3.1
iPhone15,4
DATA: c11279g11f60st265sm195tt1:[12] gsNotRequiredgaPersonalizedattAuthorized
pls do something
I bought the coins, gems, and fuel pack. But I didn’t get them.😓
Player ID: Airplane Chefs
DEVICE ID: 4606c3efaf84724b16d169a8cf318a24bcfa6372
PLAYER ID: 66e6febfdcc1695848346e60
VERSION: 版本10.2.0(1986)
OS VERSION: 17.6.1
iPad14,2
DATA: c2127g92f106st333sm136ttgsUnknowngaNoneattNotDetermined
I bought the medium special offer awhile ago but i didn’t get it.
Airplane Chefs
DEVICE ID: 065374598e744b0f79f572830b7936c7b768220a
PLAYER ID: 66914c3ff23a09e637245545
VERSION: Version 10.2.0(1986)
OS VERSION: 17.6.1
iPhone14,5
DATA: c24004g104f121st1990sm296tt17:[605] gsNotRequiredgaPersonalizedattDenied
hello, its almost 24hrs but i still didn’t get what i bought which is the medium special offer.
Airplane Chefs
DEVICE ID: 065374598e744b0f79f572830b7936c7b768220a
PLAYER ID: 66914c3ff23a09e637245545
VERSION: Version 10.2.0(1986)
OS VERSION: 17.6.1
iPhone14,5
DATA: c2917g92f155st1990sm73ttgsNotRequiredgaPersonalizedattDenied
今天花了65.25购买110个钻石，但款付了，返回界面显示交易被取消，可是款也没有退给我，请把我购买的及时充值到账户，或者退款，谢谢
Today, I spent RMB65.25 to buy 110 diamonds, but the payment was paid. The return interface shows that the transaction has been canceled, but the money has not been refunded to me. Please recharge my purchase to the account in time, or refund it. Thank you.
今天花了65.25购买110个钻石，但款付了，返回界面显示交易被取消，可是款也没有退给我，请把我购买的及时充值到账户，或者退款，谢谢
Today, I spent RMB65.25 to buy 110 diamonds, but the payment was paid. The return interface shows that the transaction has been canceled, but the money has not been refunded to me. Please recharge my purchase to the account in time, or refund it. Thank you.
ID: Airplane Chefs CN
DEVICE ID: b1c01b00afad9a77552ed00dc15e304ce9871b3b
PLAYER ID: 66d6cceba017cd553e3afafa
VERSION: 版本10.2.0(1986)
OS VERSION: 17.6.1
iPhone13,3
DATA: c3221g0f5st591sm324ttgsNotRequiredgaPersonalizedattDenied
Hi i have bought a set ，but i cannot got my thing ，please take a look at it my id：872901568@qq.com
To who should i reach out for my issue that i did not get my purchase?
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