Usually, your purchase is delivered instantly but sometimes it may take longer. When such delays occur, it means the purchase is still being processed.
Try to launch the game a bit later. Delivery may take up to 24 hours.
In the meantime, please try following these steps that may help you receive your purchase:
- Make sure you have the latest game version by going into either the Appstore or Google Play (depending on your operating system) and searching for our game page to check for updates.
- Always make sure that you have a good internet connection.
- Close all background apps and reopen the game.
- Turn off and turn on your device, and launch the game.
If your purchases won't show up in the game within 24 hours, please write back to us with your Device ID and purchase receipt.