Usually, such issues are caused by either an unstable internet connection between your device and our game server or by having a low amount of storage.
Here are some steps that may help you to fix the issue:
- Close any running applications in the background and reopen the game.
- Restart your device. If you do not restart your device frequently, your memory can start to get full, and your device may slow down.
- Restart your router by unplugging it and plugging it back in and reopen the game to check if the issue is fixed.
- Make sure you have a stable and strong internet connection. You can switch between mobile data and WI-FI to check which connection is stronger for a better experience.
If you're still experiencing issues with the game after following these steps, please get in touch with our Support Team.