Usually, such issues are caused by either an unstable internet connection between your device and our game server or by having a low amount of storage.
Here are some steps that may help you to fix the issue:
- Close any running applications in the background and reopen the game.
- Restart your device. If you do not restart your device frequently, your memory can start to get full, and your device may slow down.
- Restart your router by unplugging it and plugging it back in and reopen the game to check if the issue is fixed.
- Make sure you have a stable and strong internet connection. You can switch between mobile data and WI-FI to check which connection is stronger for a better experience.
If you're still experiencing issues with the game after following these steps, please get in touch with our Support Team.
Comments
1 comment
Hi, I'm tired of buying gifts.does not fall SP end cristall.my account you have blacklisted.I put so much money.to whom and how to complain.I want to delete my account, I'm tired
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